Shipping policy
Shipping Policy
At Edge Hill Students Union, we're dedicated to providing you with a seamless and transparent shopping experience. Please read our shipping policy carefully to understand how we handle your orders and deliveries.
Shipping Methods: We offer a second class delivery method through Royal Mail delivery. All of our shipments are tracked and signed for, helping us to ensure your parcel is safe for the whole journey.
Shipping Regions: We currently only ship to the United Kingdom. If your location is not listed, please contact our customer support for assistance.
Processing Time: Orders are typically processed within 3-5 business days. Orders for personalized or made-to-order items may require additional processing time.
Shipping Costs: Shipping costs are calculated based on the weight of your order, your shipping destination, and the selected shipping method.
Order Tracking: We provide order tracking for most orders. Once your order is shipped, you will receive a tracking number and instructions on how to track your package.
Lost or Damaged Items: In the unfortunate event of lost or damaged items during shipping, please contact our customer support, and we will assist you in resolving the issue promptly.
Delivery Delays: While we strive to deliver your orders on time, factors beyond our control, such as weather or holidays, may cause delivery delays. We will keep you informed of any potential delays.
Address Accuracy: Please ensure that your shipping address is accurate. Address changes can be made before the order is shipped, but fees may apply.
Returns and Refunds: Our return and refund policies related to shipping issues, such as wrong or damaged items, can be found in our Return and Refund Policy.
Shipping Promotions: From time to time, we may offer shipping promotions or discounts. Terms and conditions for these promotions will be clearly stated.
Contact Information: If you have any questions or need assistance with your order's shipping, please contact our customer support team at sushop@edgehill.ac.uk.
Holiday Shipping: To ensure your orders arrive in time for special occasions, please refer to our holiday shipping deadlines, which will be updated annually.
Updates to Policy: Our shipping policy may be updated periodically. Customers will be notified of any changes through our website.
We appreciate your trust in Edge Hill Students Union. Our goal is to provide you with a smooth and reliable shipping experience. If you have any questions or concerns, please don't hesitate to reach out to us.
Thank you for shopping with us!